In this week's Overdrive Radio edition, Truckstop.com founder and CEO Scott Moscrip tells the story of his return to an active management role in the company after the prior CEO's removal and company board's insistence he retake the wheel.
Since that happened, roughly a year ago now, he said, "we started trimming at the top," he said. "About 80% of Truckstop's leadership was let go within about six months of me being back."
The business's shaky financial position was such that at his June 2025 return it was a live question of whether the company would even be able to continue, as he put it. "It was that bad," he said, with bloat in the employee rolls up from roughly 400 when he first retired in 2019 to a high point of more than 1,000.
Regular readers will know Moscrip launched the load board as the first on the Internet back in the 1990s, when the most common question he got from a broker or trucker about the board was how do I connect to the Internet?
Fast-forward to today, and the company still employs hundreds, and contracts outside support all the way across the world in places like India and the Philippines. When Overdrive reported on that particular move in 2024, there’d been something of an uproar among sources inside the company about it, folks who worried about support levels declining.
Asked about the outsourcing, as you'll hear in the podcast, Moscrip confirmed those overseas teams remain in place, yet they've helped the core Truckstop.com team renew focus on the fundamentals of the business, he said -- serving the customers that use the board with functional improvements.
Overseas support efforts, he felt, had improved over time, too.
"They're up to speed now," he said. "We've also gotten better at outsourcing functions that really aren't necessarily industry-knowledge-based. ... You don't have to be an industry person to help somebody update their credit card."
[Related: Load board outsourcing customer support in part to U.S. teams, India, Philippines]
With old "leadership out of the way," he added about the big shift this past year, the remaining more than 300 "employees are now leading the way."
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That is: 30 new planned product enhancements for customers that's shaping up to be well more than 30. The company outlined all of the updates completed or planned as of mid-April in the document at this link.
They include anything from a new factorability flag on posted loads to help for quick broker credit checks to an authority-age search filter for new carriers to screen out loads that require a certain amount of time in business. A whole host of other things, too, like two new boards -- dry-van- and heavy-haul-focused, both previously reported.
Run through all the updates at this link.
In essence, Moscrip admits, the company strayed from what any business should be most closely focused on -- serving the customer. And the loss of focus came at a time that compounded the difficulty, as the “Uberization of trucking” he questioned a decade ago came to fruition in a certain way during the post-pandemic period, with some decidedly negative ramifications.
Entities flooded in looking at trucking like an easy-in-easy-out “gig economy,” he said, not playing by the same rules and regs established truckers and brokers did.
The fraud and rates turmoil that resulted, he added, are top of mind for the load board as it makes new moves toward better tools -- inking a partnership with anti-fraud advocate and Freight Validate founder Dale Prax, for instance, among many other moves. Hear Moscrip's story direct in this week's Overdrive Radio:
[Related: High time truckers vet the brokers: MATS opening panel on fraud fight, AI, more]
